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Renewal Policy

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If Auto Renewal is available, SugarHosts operate an Auto Renewal Policy on all products and services, which is designed to ensure continuity of service.

Customers can opt out from Auto Renewal or manage their Auto Renewal settings for individual or all SugarHosts products and services via their Account Control Panel.

For customers with Auto Renewal active, fees for the Renewal Term are payable seven (7) days in advance of the contract expiry date.

As per the SugarHosts Cancellation Policy customers wishing to cancel their Auto Renewal must do so, in writing at least 14 days prior to the contract expiry date (using the Account Cancellation Request function).

Any Auto Renewal notification emails will be sent to the email address which is held at that time for the customer’s account, so it is important that customers ensure their contact and billing details, specifically their email address is up to date.

To ensure services are renewed via Auto Renewal, customers must ensure that their contact and billing details are updated at all times. Customers updating Credit/Debit Card details must be aware that they will be at risk of losing services if details are not updated before the day services are scheduled to expire.

SugarHosts cannot be held responsible for loss of a Domain Name if the Auto Renewal is cancelled or a customer’s contact and billing details are not up to date, therefore preventing the Auto Renewal from taking place.

Auto Renewal of SugarHosts services is excluded from the Refund Policy as it is the customers responsibility to cancel services, in writing, 14 days prior to the contract expiry date.

If Auto Renewal is not available or disabled, Renewal reminder emails will be sent to the email address which is held at that time for the customer’s account, so it is important that customers ensure their contact and billing details, specifically their email address is up to date.

In the case that Auto Renewal is not available or disabled, as customers have the right to decide whether to renew or not, Renewal of SugarHosts services is excluded from the Refund Policy.

If you have any problems with or enquiries about our Renewal service, please contact our Billing Team.

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