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Acceptable Usage Policy

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The SugarHosts Acceptable Use Policy has been developed with the following objectives:

  • Ensure security, reliability and privacy of SugarHosts' systems and network, and the networks and systems of others.
  • Maintain the image and reputation of SugarHosts as a responsible provider.
  • Preserve the value of Internet resources as a conduit for free expression.
  • Encourage the responsible use of net resources and discourage practices which degrade the usability of network resources and thus the value of Internet services.
  • Avoid situations that may cause SugarHosts to incur civil liability.
  • Preserve the privacy and security of individual users.

We expect our Customers to use the Internet with courtesy and responsibility and to be familiar with and to practice good Internet etiquette. By adhering to the following policies, our Customers are protecting the rights and privileges of all Internet users. Violation of any of the following policies is strictly prohibited and will result in:

  • Immediate termination of all accounts
  • Immediate suspension of websites
  • Immediate suspension of related scripts
  • Notification of suspected of illegal activities to the relevant authorities e.g. the Police and / or the Internet Watch Foundation
  • Impose fines

General Conduct

  1. Customers are prohibited from transmitting on or through any of SugarHosts' services, any material that is, in SugarHosts' sole discretion, unlawful, adult, threatening, abusive, libellous, or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, national or international law, statute or regulation.
  2. SugarHosts' services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of Ireland and the country where servers located regulation or law is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. SugarHosts reserves the right to remove such illegal material from its servers.
  3. Customers may not engage in tortuous conduct including, but not limited to, posting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or making physical threats against another person via email, news, or any other electronic media/service we provide.
  4. The Customer is responsible for providing and maintaining accurate and up-to-date billing information. Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

System and Network Usage

Security

  1. Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the Customer, logging into an account the Customer is not expressly authorized to access, or probing the security of other networks.
  2. Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
  3. Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.
  4. Customers must safeguard their account passwords to prevent unauthorized access to their account.
  5. Users who violate systems or network security may incur criminal or civil liability. SugarHosts will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
  6. SugarHosts Reserve the right to access servers/accounts within their network if they believe the terms and conditions of use are not being followed.
  7. Bit Torrent software and P2P protocol software is not permitted on our network.

Email

  1. Harassment, whether through language, frequency, or size of messages, is prohibited.
  2. Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the Customer must not send that person any further email.
  3. Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
  4. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.
  5. Malicious email, including but not limited to "mail bombing" (flooding a user or site with very large or numerous pieces of email) and "trolling" (posting outrageous messages to generate numerous responses) is prohibited.
  6. Forging of header or any other information is not permitted.
  7. Subscribing someone else to a mail list or removing someone else from a mail list without that person's permission is prohibited.
  8. SugarHosts accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Usage Policy or the usage policy of that other provider.
  9. These rules apply to other types of Internet-based distribution mediums as well.

IRC (Internet Relay Chat)

  1. SugarHosts is not liable for the content of any communications made on IRC.
  2. IRC robots ("bots" or "clones") or IRC sessions may not be run from SugarHosts' server accounts.
  3. Customers may not attempt to impersonate others or use IRC anonymously by disguising their hostname or username.
  4. Customers are prohibited from using IRC scripts or programs that interfere with or deny service to other users on any server or host. Customers are also prohibited from engaging in activities which harass other users. This includes, but is not limited to, "flooding" (rapidly entering text with the intent to fill the screens of others), "flashing" (disrupting terminal emulation), "takeovers" (forcibly seizing operator privileges), attempting to send private messages to those who do not wish to see them (via "ignore"), attempting to return to a channel after being banned from it, and other disruptive behaviours.

Material and Product Requirements

  1. Customers must ensure that all material and data placed on SugarHosts' equipment is in a condition that is "server-ready," which is in a form requiring no additional manipulation on SugarHosts' part. We shall make no effort to validate this information for content, correctness or usability. In the event that the Customer's material is not "server-ready", we have the option at any time to reject this material. SugarHosts will notify the Customer immediately of its refusal of the material and afford the Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of SugarHosts.
  2. Use of SugarHosts' service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the Customer's Web space. Customers must have the necessary knowledge to create and maintain a Web space. It is not the responsibility of SugarHosts to provide this knowledge or customer support outside of the service defined in the Service Agreement.
  3. Unacceptable Materials:
    • AutoSurf/PTC/PTS/PPC Sites
    • IP Scanners
    • Bruteforce Programs/Scripts/Applications
    • Mail Bombers/Spam Scripts
    • High-Yield Interest Programs (HYIP) or Related Sites
    • Lottery/Gambling Sites
    • Hacker focused sites/archives/programs
    • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
    • Bitcoin Miners
    • Bandwidth Miners ("Liu Liang Kuang" in Chinese)
    • "SI FU" or Related Sites
    • Game Plugins Sites
    • Adult Contents

Resource Usage

1. Shared Web Hosting

  • We do not allow scripts that requires more than 256MB memory or more than 30 CPU seconds.
  • We do not allow any Shared Mini, Shared Starter, Shared Baby, Shared Standard or Shared Pro account that requires more than 768MB memory at any time.
  • We do not allow any Shared Business account that requires more than 1GB memory at any time.
  • We do not allow any Shared Mini, Shared Starter, Shared Baby account that requires more than 7% of CPU on average within one day, and that requires 20% of CPU on average within 90 seconds.
  • We do not allow any Shared Pro account that requires more than 10% of CPU on average within one day, and that requires 25% of CPU on average within 90 seconds.
  • We do not allow any Shared Business account that requires more than 20% of CPU on average within one day, and that requires 30% of CPU on average within 90 seconds.
  • We do not allow any shared account that has more than 250,000 inodes.
  • Customers may not run cron entries with intervals of less than 15 minutes.
  • Customers may not run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  • We do not allow to run stand-alone, unattended server-side processes at any point in time on the shared servers. This includes any and all daemons, such as IRCD, Any software that interfaces with an IRC (Internet Relay Chat) network.
  • We do not allow following scripts with known security issue. UltimateBBS (all versions), Ikonboard (all versions), IRC Egg Drops, Proxy Servers, nph-proxy, The Anonymizer, any soap mailers, CGI-telnet or script that opens a shell session with the server.
  • We do not allow file dump/mirror scripts (similar to rapidshare) or image hosting scripts (similar to Photobucket or Tinypic) on shared servers.
  • Banner-ad services (commercial banner ad rotation), audio streaming and video streaming are prohibited on shared servers.
  • Hosting space is limited to web files, active e-mail and content of the hosted websites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, e-mail or FTP hosts. Customers may not use any shared account for sharing files or storing backup.
  • Accounts with an excessive number of MySQL/PostgreSQL tables (i.e., in excess of 1000 database tables) or of database size (i.e., in excess of 3GB total MySQL/PostgreSQL usage or 2GB MySQL/PostgreSQL usage in a single database) negatively affect the performance of the server. SugarHosts may request that a customer’s number of database tables, or database usage be reduced to ensure the proper performance of the services.

2. Business Hosting

  • We do not allow scripts that requires more than 512MB memory or more than 60 CPU seconds.
  • We do not allow any business hosting account that requires more than 20% of allocated CPU cores on average within one day, and that requires 40% of allocated CPU cores on average within 90 seconds.
  • Any Business Basic hosting account has 2 CPU cores and 2GB memory allocated.
  • Any Business Plus hosting account has 3 CPU cores and 3GB memory allocated.
  • Any Business Deluxe hosting account has 4 CPU cores and 4GB memory allocated.
  • We do not allow to run stand-alone, unattended server-side processes at any point in time on the business hosting servers. This includes any and all daemons, such as IRCD, Any software that interfaces with an IRC (Internet Relay Chat) network.
  • We do not allow following scripts with known security issue. UltimateBBS (all versions), Ikonboard (all versions), IRC Egg Drops, Proxy Servers, nph-proxy, The Anonymizer, any soap mailers, CGI-telnet or script that opens a shell session with the server.
  • Accounts with an excessive number of MySQL/PostgreSQL tables (i.e., in excess of 2000 database tables) or of database size (i.e., in excess of 5GB total MySQL/PostgreSQL usage or 3GB MySQL/PostgreSQL usage in a single database) negatively affect the performance of the server. SugarHosts may request that a customer’s number of database tables, or database usage be reduced to ensure the proper performance of the services.

3. VPS (Virtual Private Server)

  • We do not allow any misuse of system resources, including but not limited to employing programs that consume excessive network capacity, CPU cycles, or disk IO.
  • Considering the exhaustion of IPv4 address resource, commercial and public VPN/anonymous proxy service for China is prohibited. We may charge additional fee for IP change or refuse assigning new IP’s if a customer violates this term.

4. Dedicated Servers

  • Considering the exhaustion of IPv4 address resource, commercial and public VPN/anonymous proxy service for China is prohibited. We may charge additional fee for IP change or refuse assigning new IP’s if a customer violates this term.

Special Rules in Hong Kong datacenter

1. Shared Web Hosting

  • The distribution of MP3s, Music Files, Video Files, Softwares or any other type of files which require the usage of an inordinately high amount of bandwidth is strictly prohibited.
  • Image blog, online gallery or any other sites contain large numbers of images are strictly prohibited.
  • We do not allow sex-related merchandise in Hong Kong datacenter.
  • We do not allow broadcast or streaming of live sporting events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc) in Hong Kong datacenter.

2. VPS (Virtual Private Server)

  • We do not allow sex-related merchandise in Hong Kong datacenter.
  • We do not allow broadcast or streaming of live sporting events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc) in Hong Kong datacenter.

The Usage Policy defines the actions which SugarHosts considers to be abusive, and thus, strictly prohibited. The examples set forth in this policy are non-exclusive, and are provided solely for guidance to customers. If you are unsure whether any contemplated use or activity is prohibited, please use our online forms and we will assist you. Please note that the activities set forth above are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by SugarHosts, or connected via our network. Furthermore, such services may not be advertised via deceptive marketing policies. SugarHosts must further limit any exceptions made to the Usage Policy as secondary in regards to server and networks security, performance and integrity. Any user, regardless of exception status, may have his or her service disabled if it is interfering with our servers or network.

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