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Knowledge Base

Manage domain-based emails

Web hosting provides enterprise email by default. Users can create, view, manage and delete enterprise mailboxes (“enterprise mailbox” is also known as “domain mailbox”). You can manage these from cPanel > “Email Accounts”, located under “Email” section.

 

How to create an enterprise mailbox

Open cPanel > “Email Accounts” > and click on “Create” button, located in the top-corner of the email addresses table.

Follow the prompts to select the domain name, for which you need to create the enterprise mailbox. Fill in the prefix of the mailbox you need to use in “Username” field, then set the “Password”, and configure storage capacity for that mailbox. Other options can be kept at default values. Finaly, click “Create” button to create the enterprise mailbox.

 

How to view, manage and delete corporate mailboxes

After entering cPanel > “Email Accounts” the list at the bottom will display all existing enterprise email accounts.

To open the enterprise mailbox account, click the “Check Email” button, located on the right side of the corresponding mailbox, then click on “Open” button from the new page.

To manage an enterprise mailbox, click on “Manage ” button, located on the right side of the corresponding mailbox.

If you need to delete an enterprise mailbox, click on the checkbox corresponding to the enterprise mailbox you wish to delete, then click on “Delete” button from the top-left corner of the list.

 

If a domain name is not using webhosting DNS servers (sky.sugardns.net, queen.sugardns.net, star.sugardns.net, earth.sugardns.net), then to use enterprise mailbox, the “mail” subdomain must be configured as an A record pointing to the IP of web hosting plan; and then the domain name MX record must point to “mail” subdomain, to complete the domain resolution settings for email.

If a domain is already using webhosting DNS servers (sky.sugardns.net, queen.sugardns.net, star.sugardns.net, earth.sugardns.net), the system will automatically set all resolution record for the domain name, and enable the corresponding enterprise mailbox. In this case, there is no need to set up separate domain name resolution as everything is done automatically.


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