If you have any problems, use the following information to contact us. We'll give you a reply within no more than 24 hours during work time.
We support English, simplified Chinese and traditional Chinese, from which you can select to use. In order to save your time, we suggest that you refer to F.A.Q, Sugar Blog and Sugar Wiki before you contact us. As different departments at Sugarhosts have different work schedules, you'd better take a look at the work time of each contact item.

If you have any advice( optimization of control panel layout, addition of Installatron applications, etc.), you can also make us known using information below.

Sales Department

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ( 7x24 available, holidays excluded )
You can also Submit a ticket here ( 7x24 available, holidays excluded )
In the meantime, we support Live Chat. Click on the Live Chat icon on the top right corner of this page and talk to our sales department. Note: Live Chat is available during our standard work time ( 9:00a.m. to 4:00p.m. from Monday to Friday GMT, holidays excluded ). When our sales department is offline, please contact us via Email or tickets.

Billing Department

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ( 7x24 available, holidays excluded )
You can also Submit a ticket here ( 7x24 available, holidays excluded )

Technical Department

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ( 7x24 available, holidays included )
You can also Submit a ticket here ( 7x24 available, holidays included )

Marketing Department

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ( 9:00a.m. to 4:00p.m. from Monday to Friday GMT, holidays excluded )
You can also Submit a ticket here ( 9:00a.m. to 4:00p.m. from Monday to Friday GMT, holidays excluded )

Affiliates

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ( 9:00a.m. to 4:00p.m. from Monday to Friday GMT, holidays excluded )
You can also Submit a ticket here ( 9:00a.m. to 4:00p.m. from Monday to Friday GMT, holidays excluded )

Complaints of Spam messages/Infringement

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You can also Submit a ticket here ( 7x24 available, holidays included )

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